If you’ve purchased a Wowcher and realised it’s not for you, don’t worry – you can cancel your order within 14 days of the transaction. Here’s what you need to do:
Unfortunately, you cannot cancel a Wowcher order 2.
Can you cancel a Wowcher order?
Thank you for your interest in our products and services. We value your business and appreciate your patronage.
You may cancel a contract at any time within 14 days, beginning on the day after you receive the order, unless you have ordered a bespoke product which has been custom made to your requirements. Any bespoke products cannot be returned or refunded unless faulty.
Thank you again for your business. If you have any questions, please do not hesitate to contact us.
Wowcher has a no-quibble 14 day money back guarantee on all unredeemed Wowchers (starting from the day after the day you receive your Wowcher). If you originally paid in cash, you can receive a 100% cash refund or a 100% Wowcher Wallet Credit. If you paid using Wowcher Wallet Credit, you can receive a 100% Wowcher Wallet Credit refund.
How do I speak to someone at Wowcher
If you need to contact us, you can reach us through WhatsApp at the link below. You can also call our merchant support line if you’re experiencing difficulty using your admin suite. For sales inquiries, click here to find out how to contact our sales team. Our postal address is also listed below.
WhatsApp link: https://api.whatsapp.com/send?phone=447917171746
Merchant Support: 1-800-123-4567
Sales: 1-800-987-6543
Postal Address:
123 Main Street
Anytown, USA
Hi there,
If you need to unsubscribe from all Wowcher emails, close your account, or exercise any of the rights listed above, you can contact us by emailing [email protected]. We’ll be happy to help you out.
Thanks,
The Wowcher Team
Can I cancel an online order before delivery?
Some companies allow you to cancel an order within a certain time frame after placing it, while others may not allow you to cancel an order after it has shipped. It is important to check with the company beforehand to see what their policy is.
Cancelling an order and refunding a customer is essentially the same thing – the customer will receive a refund for the full amount of the order, including any shipping or taxes paid. The main difference is that refunding an order is more like returning an order, in that the customer will need to return the product(s) to you before receiving their refund.
How do I return my Wowcher order?
If you need to return an item that you purchased through Wowcher, you can do so by clicking on the “need help” link that is located just below the order. Follow the prompts to request a return and the item will be sent back to the merchant. If there is no “need help” link, then you will need to contact the merchant directly to arrange a return. Their contact information can be found on the Wowcher itself.
Wowcher Ltd is a British e-commerce deal of the day site. It is the second largest such site in the UK and Ireland.
Do I have to accept a voucher refund
In general, you do not have to accept a credit note or voucher if your complaint is covered by consumer law. Instead, you can insist on a repair, a replacement or a refund. However, there may be some limited cases for package holidays where a credit note or voucher is the only remedy available.
Thank you for bringing your complaint to our attention. It is our policy to treat all customers the same, however, only eligible complainants may refer their complaint onto the Financial Ombudsman Service (FOS).
I have checked and unfortunately you do not meet the criteria to have your complaint escalated to the FOS. We would still encourage you to reach out to us so that we can try to resolve your complaint internally. Thank you for your understanding.
Where is Wowcher based?
LondonWowcher was founded in 2011. Wowcher’s headquarters is located at Swan Yard, London.
You can track the progress of your order by logging in to your account at the link below and clicking View Progress next to your order.
https://securewowchercouk/myaccount/vouchers
How long is a Wowcher valid for
The Gift Card WWC will expire 12 months from date of Redemption. At expiry, any remaining Gift Card WWC balance will be lost. If any product purchased with Gift Card WWC is exchanged or refunded, any money owing will be refunded as Gift Card WWC.
Wowcher is the perfect platform for performance-based marketing. You only pay a fee when your voucher is redeemed, making it a very cost-effective way to reach new customers. There is no upfront cost, so you can start generating revenue immediately.
Does Wowcher charge for delivery?
Our online products with free shipping are a great deal! You pay nothing for delivery on top of an already great price for a number of amazing items. Check out our selection today and take advantage of this incredible offer.
When cancelling an order, it is best to try both the email/order cancellation form method and call the customer service number provided on the confirmation email or order page. This is because calling customer service is generally faster than emailing, and it ensures that your cancellation is received.
Can you cancel an order while its pending
Whether or not you can cancel a pending transaction depends on the merchant. If you’re trying to remove a hold or a pending transaction before it posts, you’ll need to contact the merchant and ask them to remove the authorization. Once your transaction is finalized, however, you have more power in reversing the charge.
This is in accordance with the Consumer Contracts Regulations 2013.
The consumer will need to inform you of their intention to cancel, and they can do this by any clear statement (e.g. a letter sent by post, fax or email). They must do this within the 14-day period.
Once you have received notice of cancellation from the consumer, you must then refund the consumer within 14 days. You will not be able to make any deductions from the refund unless the consumer has damaged the goods whilst in their care.
Conclusion
Unfortunately, once a Wowcher has been bought, it cannot be cancelled.
Unfortunately, it is not possible to cancel a Wowcher order 2.